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A working day above the clouds

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Sarah Marthaler of SWISS Magazine had the chance to sample a day in the life of a SWISS cabin crew member.

The briefing

My day begins at 11.20 a.m. in Briefing Room 6 of the Operations Center at Zurich Airport. Here I meet my “host” crew for the day: three flight attendants, the maître de cabine, the captain and the first officer. Ahead of us we have four flight legs (individual flight segments), which are all discussed in detail during the briefing.

Zurich–Madrid

A bus brings us out to our aircraft. Once we’re there, the first task is to check all the on-board equipment and the volumes of catering delivered. Soon after that, the passengers come aboard. And at 12.20 p.m., we take off. It’s one of the longer flights on our SWISS short-haul network, which gives us a little more time to devote to the passengers. Together with another cabin crew member I get to operate the trolley and hand out the sandwiches. In doing so, I enjoy the exchanges with our international guests. After a short break we land in Madrid at 2.40 p.m. .

Madrid–Zurich

On the ground in Madrid, there’s just time to take a brief look at the terminal and enjoy a few rays of Spanish sun before it’s back to work. Our departure is scheduled for 3.25 p.m., and we must keep strictly to our own work plans to avoid any delay. After another two hours in the air, we touch down in Zurich again at 5.35 p.m. .

Zurich–Paris

Our third leg takes us to Paris, with departure at 6.55 p.m. .This is a very short flight, so everyone has to do their work as fast and precisely as possible. Here I’m entrusted with handing out our much-loved SWISS chocolate tablets at the end of the flight. It’s lovely to see so many happy faces! We arrive in Paris around 8.10 p.m. .

Paris–Zurich

The final stretch! We’ve had a long day, but the crew and I still give our all. We welcome our last guests of the day aboard; and we land back home in Zurich again at 10 p.m. . An unforgettable experience!

Do you want to take off as a cabin crew member with SWISS?

The following requirements are requested:

  • Swiss nationality or an EU passport
  • Minimum age: 18 years
  • Minimum height: 158 cm
  • Normal weight
  • Excellent health and able to work under pressure
  • Completed professional apprenticeship or higher education
  • Very good German (level B2) and English language skills; French, Italian or Spanish an advantage (language stays recommended)
  • Charming, friendly, outgoing, service oriented
  • Quality awareness in terms of traditional Swiss hospitality
  • Well-groomed appearance, tattoos have to be covered by parts of the uniform (long-sleeved shirt, long pants, foulard), impeccable manners
  • Flexibility (e.g. irregular work schedule)
  • Completed basic military service if applicable
  • Good swimming skills

Learn more on swiss.com/career .