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It’s a people business

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One of the reasons I chose to become a flight attendant was to satisfy my urge to discover new things: I want to get to know unfamiliar cities, foreign cuisine and different cultures. In short, I want to discover the world.

Although I have been with the airline for just a short time I have already had the opportunity to experience night-stops at cities new to me, such as Valencia, Moscow and Athens, and revisit other cities such as London and Geneva. But in my day-to-day life there is something even more interesting to discover than cities, food and scenery. Namely people. On one hand, there are our customers; on the other are my crew colleagues who form a team. In both cases, the expectations they have are clear. Passengers desire a smooth service and competent answers to any questions they may have. My crew mates expect team-oriented conduct and confident performance of all tasks. While that may sound rather dry in print, the reality is anything but. By granting a young passenger a glimpse inside the cockpit after the flight has landed, it’s possible to make their flight an unforgettable experience. Adults, by contrast, tend to appreciate a few personal words with the crew. Work is most fun when the crew functions smoothly as a team and it’s possible to talk about more than just the inflight service. It may be possible to explore the night-stop city together or go out for a delicious meal…

Every rotation means flying with a new crew. It takes a while to get to know each other, hear each other’s stories and opinions. Depending on mood, one reveals a bit more less about oneself. It can happen that the same crew works together for three or four days without finding out much about each other.

Regardless of how nice or lonely, how funny or arduous the rotation has been, when it’s over we always shake hands and bid each other goodbye and wish each other all the best for the future. Perhaps we’ll see each other on another flight. Or maybe not. That too is part of the job.

My blog: A cocktail a day