You are about to access an external page. Its content may not be accessible to all users.

New on board

This article is not available in other languages

After four weeks of basic training, today is the day of my first proper flight as a cabin crew member! You can surely imagine how excited I am and also a bit nervous at the same time.

For the past three weeks we have worked exclusively on reacting to crisis scenarios: fire on board, loss of pressure in the cabin, medical emergencies. After the second week I dreamed about airplane crashes and internalised the commands “Emergency! Open Seat Belt! Evacuate!” Contrary to general opinion, cabin crew members are on board primarily for safety reasons, rather than just to serve orange juice, coffee and meals. We spent only one week learning the service routines.

Today and during the introductory flights ahead I will still have a lot to learn and try out. The layout of a galley, for example, still puzzles me. And many more challenges may well arise in connection with passenger wishes, language difficulties and cultural differences. Dealing with such situations will require a great deal of sensitivity and empathy. I’m looking forward to experiencing these challenges and know my abilities will be really tested in the process. The claim could be made that a lack of practical skills and experience with direct customer contact is due to my life up to this point as a student. After all, students tend to be engaged with rather theoretical and abstract issues. But like most of my colleagues, I also had a job during my student years. But there is no doubt that providing smooth service at an altitude of 10,000 metres will certainly be a challenge for me and all the other new cabin crew members. I look forward not only to these on-board experiences but also to sharing them with you here!

P.S. In my leisure time I write a blog called A Cocktail A Day, travel a good deal and enjoy dining with friends and family.