Roberto Dalla Palma, Team Leader Service Center Basel (Leader of the Service Center Social Media team)
Christian Lüdi, Social Media Manager (Project head for Service Center @ Social Media)
|Some agents of the Service Center Social Media team from Capetown (left-hand side) and Basel (right-hand side)|
- Language (day): English, German, French, Italian, Spanish
Languages (night): English and German
- For technical reasons, it is not yet possible to make a flight booking via Facebook or Twitter. We are keeping an eye on this option, however, and hope that we’ll be able to introduce it at a later date.
- Complaints still cannot be processed through social media because this requires documentation from you. As is currently the case, complaints are to be submitted using contact form on SWISS.COM and will be processed by another team.
- It may occur that one of your comments is not displayed on our Facebook wall because Facebook has erroneously classified it as spam. In such cases, we ask to simply repost your comment so that we can handle it. Basically, we do not delete anything except spam and inappropriate comments (with racist or sexist content).
Roberto & Christian
|Roberto Dalla Palma|