Thursday, August 25, 2011
The top question from our facebook fans was:
Looking at the strong and emotional reaction by thousands of your followers and all the negative tweets and blog pots - don't you think you already have a strong and powerful brand?
Holger Hätty: Yes, we believe we already have a powerful brand and are happy about the ongoing discussions. But to stay successful in the future, we need to look forward and develop our brand for the future. And this includes sharpening our profile and positioning.
José Olé: As I guess you will defend your new logotype and your decision, I'd like to know what was the reason to get rid of a classy, timeless logotype which is so different and unique in aviation industry that in my eyes it just doesn't make any sense to change it. Could you please explain it? What is the decision based on? Surveys? Brand Awareness? Figures?
Your claim that our logo is timeless and unique is a personal impression. My first question is: what is our current logo? We get several answers, including square, cubes and tailfins. Therefore we decided to develop a new logo as part of a brand concept, consisting of more elements than just a logo.
1) why does the new brand positioning require a new logo?
1) A brand consists of the positioning, the values behind, the communication, the logo and the claim. And everything has to form a consistent whole. And the current cube logo doesn't fit into this anymore.
2) How long will it take to implement the logo at all touch points?
2) Until end of 2012. This will enable us to spend very little money on the introduction, as we will only replace the logo on a rolling basis.
3) Your cost estimate is something below CHF 10 mio. Is this reallistic (similar rebrandings are significantly higher)?
3) The most expensive part of a logo change would have been to repaint the aircraft. This is not necessary and was the driver of the decision. The amount of less than CHF 10 mio. is realisitc.
4) Instead of changing your logotype and your claim, why don’t you strengthen your position by focusing on the product, e.g. increase the numbers of flight attendants on board (instead just the minimum number required by regulations) or enrich food & beverages on short-haul flight or extend possibilities of your flight booking machine, e.g. Star Alliance...
You have to do both and this is what we will do. We are working on a long-term project, which includes constant product development and employee training, which matches our intended positioning.
Fernando: Have you considered reversing your decision to use this new logo?
We understand, that the logo is the centre of discussion. But we have made the decisions wisely and we see no need to change. Why should we? Please specify.
BridgetCoopCab: Don't you understand with the strong reactions on FB, blogs, newspaper forum that the vast majority is strongly in LOVE with the CUBES !
A change of the logo of a company with a high public profile is naturally bound to generate discussion. With this point in mind, our analysis has revealed that the number of responses was not exceptionally high. Along with opinions opposed to the change, we also received many positive comments. In general, the comments regarding the logo reflect an indvidual taste.
SWISS: Please be aware that the user with the name Holger Hätty in the chat is NOT Holger Hätty. Mr. Hätty's answers are only in this stream. Please play a fair game!
Julian: dear mr hatty, dont u think, that u will get the exact opposite effect with the new logo? the cubes are unique and putting a tail into it makes it - in my opinion - exchangeable. im also interested in walter stulzers opinion...
The new logo is consistent with our overall appearance. It ensures the recognotion of our position as "The airline of Switzerland"
Who else should be able to use the Swiss Cross on the tailfin if not SWISS, the airline of Switzerland
N449AA: The new Logo looks like somebody hadn't had any idea. It reminds to an old Airline( you know) and looks uncreative.Why not changing the idea to something more creative and modern? For example the Crossair Logo was creative and something extravagant. I'd love something in that way.
Creativity is not a value in itself. Our aim was to unify our aircraft appearance (our strongest brand ambassador) with the logo and there is only one consistent logo, which comes out of this thought.
SWISS: Sorry, there was a technical problem, but we are back live.
Why did you choose a claim like "Our sign is a promise"
Externally: It's a promise to our customers. Internally it's a motivator for our employees.
Question: Aren't you afraid you will break that promise every time something goes wrong with a flight.
Once you buy a ticket, you receive the promise of a pleasant flight. We underline this promise and stand to this promise, being aware that nobody is perfect.
Matthias Hertzo: I still see no reason for the change. The new logos is a matter of taske, sure, but from the standpoint of functionality it's not better than the old one.
Actually, the new logo, together with other elements, will make us much more recognisable, e.g. at the airport or in advertising.
Alberto: SWISS have also a typical style, make of simplicity, good typography, and other things. Will SWISS change also this things?
We only change what we have communicated and in all other areas, we strive to improve. We are still sticking to our chosen path of puristic design.
HelmutNassauer: Too sad, you're not giving any arguments, WHERE you're sharpening your profile with the new Logo. You're just stating that is the case.
As I said earlier, the logo is part of an overall concept approved by the board and with an overwhelming agreement by our management. I explained the concept further in the interview here on the blog and you will find more information on our website.
applet: How closely do you track Flyertalk and similar Forums used by some of your most frequent clients.
Parand Rohani: Our social media team tracks Flyertalk and other forums and we take the feedback and discuss it with our departments.
You are gonig back to Swissair, why?
Any similarity is not intended, SWISS is Swiss and will remain Swiss. However, there has never been any great difference in the livery of the two respective airlines' aircraft, aside from the name on the fuselage. This, too, is a natural reflection of the fact, that the role of the national carrier of Switzerland has applied to both airlines. Under the circumstances, it's a logical step to give a prominent display to the national symbol. A company that bears the same name as its home country should not be averse to living up to the image of this country.
It is said, that the new look and logo has been dictated by Lufthansa. Is this true?
SWISS is an independent subsidary of Lufthansa and the management is responsible for its profit and loss. As I said before, the new look and logo is only dictated by a strategy, a positioning and concept.
I have heard that the employee feedback has not been positive?
Wrong. We get a lot of positive feedback and the presentation last week was well received.
Question: What will be changed on the livery?
On our current fleet we will only eliminate the cubes on the engines. The new aircraft from 2012 on will have a slightly modified design, so both types can fly side by side.
Dear all, we hope you enjoyed this chat. We are aware that there were some problems with the chat and not everyone was receiving the messages.
We will follow your discussions and are happy about your feedback.
We will continue to inform you in the coming weeks - stay tuned!
Good evening from the SWISS Headquarters in Zurich-Kloten and thanks for your participation.